Terms of Business
DirectShopfittings are a major supplier of retail equipment and shopfitting supplies to commercial customers throughout the UK.
All sales are considered a "Business to Business" (B2B) contract.
Here at DirectShopfittings, we want to ensure that our Terms & Conditions of sale are upfront and as straightforward as possible. By placing an order with DirectShopfittings you are accepting these terms of business.
We constantly update our website with the latest stock availability in our warehouse and/or from our suppliers. However, there are the odd occasions when our stock levels don't reflect the actual stock available on the website.
If you have placed an order with us and the order cannot be fulfilled we will contact you to confirm the stock availability date and /or an alternative product that meets your specification.
We would suggest that for critical purchases that you contact us by telephone so we can confirm stock availability
If we are unable to assist you we will refund your payment without delay.
We do not supply goods on a trial basis, therefore it is your responsibility to ensure that the goods you order are suitable for your requirements and are of the “duty” they are intended for.
It is your responsibility to ensure that all connections to services including Gas, Electricity and Water / Drainage are adequate for the equipment and where applicable approved and qualified fitters are used. DirectShopfittings will accept no liability for damage to goods or any other liability or loss caused by incorrect fitting or installation.
As a key supplier of commercial equipment, DirectShopfittings takes reasonable care to ensure that all product description, specification and imagery is accurate. However, all sizes, colours, dimension and measurements should be treated as approximate. Full detailed manufacturer’s specifications are available on request.
There are a number of warranty options available on commercial equipment, so please ensure that the warranty option on the product you have chosen meets with your requirements. As part of our improved commitment to our customers we are able to offer additional warranty on a range of products at very competitive prices.
Back to Base Warranty.
Customers must arrange for any faulty unit(s) to be returned to the manufacturer for repair when the items are covered by a back-to-base warranty. Please ensure that the item(s) are well packaged as neither DirectShopfittings nor the manufacturer will accept any responsibility for any loss or damage caused due to poor packaging when the item is in transit.
Please contact a member of our customer support team to obtain a returns number for your package from the manufacturer.
Parts Only Warranty.
Some commercial appliances are supplied with a parts only warranty which we would strongly advise of upgrading to Parts and Labour.
If your equipment fails under a parts only warranty you will have to source your own engineer to visit your site and advise you of the parts required. If you provide us with a engineers report with information of the parts required, we will then arrange for the parts to be despatched from the manufacturer or their distributor.
You will then need to arrange for you own engineer to revisit to fit the part. As you can appreciate this can take some time and your equipment may be out of action during this period. You also have to consider the cost of two engineer visits.
Parts and Labour Warranty.
With a parts and labour warranty all you need to do is give us a call and we will liaise with the manufacturer or their Master Distributor and organise an engineer visit to fix your equipment. Different levels of parts and labour warranty are available, so it’s worth looking at a number of products to see which offers the best value for money. Unlike other online suppliers we will always liaise with the manufacturer / distributor for you, to ensure a speedy resolution.
Please Note: In the event that a repair is required which is not deemed to be manufacturers fault, i.e. poor maintenance, wrongly sited etc then all costs will be charged to the customer.
Unless otherwise stated all goods manufactured by DirectShopfittings carry a twelve months warranty on faulty parts or workmanship.
DirectShopfittings makes no warranty whatsoever in respect of items which it does not manufacture. DirectShopfittings shall however assist the buyer to obtain the benefit of any applicable warranties given by a third party manufacturer or distributor. Customers must use the warranty arrangements specifically provided.
DirectShopfittings cannot be held responsible in the event of a manufacturer or distributor being unable to provide warranty, including labour and/or parts where the manufacturer or distributor has discontinued a product for any reason and parts are no longer available, or suffered bankruptcy, or is under financial administration by a receiver.
Where an on-site visit is deemed necessary under the terms of the manufacturers/distributors warranty the cost of the visit will be borne by the manufacturer/distributor.
Whilst every effort is made to determine the cause of a fault before sending an engineer on-site it is not always possible to make a correct diagnosis. In the event that the fault is due to customer neglect, failure to operate or maintain the equipment according to manufacturer's instructions, accidental damage or abuse then DirectShopfittings cannot be held responsible for the cost of the engineers visit.
Any such cost will be charged to the customer. Wherever possible a copy of the engineer's report will be provided on request.
All transaction on the DirectShopfittings website go through our secure payment gateway. No payment details are stored on our website, so your information is kept safe.
We all know that credit card fraud is at an all-time high. To protect you from fraudulent card transactions, we may contact you by telephone to validate your order and if the card holder address is different to the delivery address we may also ask for an authorisation code from your bank.
If this can not be provided, we may request an alternative payment method and issue a refund on the original transaction.
Payments by BACS transfer can be made by following the information at check out.
Please note that in cases where we have made a refund to your credit or debit card, it can take the banking process up to 4 working days to credit your account.
Neither party shall be liable for any default due to any act of God, war, strike, lock out industrial action, fire or other event beyond the reasonable control or either party.
None or Fraudulent Payment.
Payment must be made on time, in full, and without any deduction, set-off or counterclaim. In the event that an account is outstanding, we will refer the matter to our debt collection agents, Daniels Silverman Limited, which will incur costs. Any costs incurred to collect the debt will be added to the debt, plus VAT at the prevailing rate. You agree that you will be legally liable to pay us that surcharge and that payment of the same can be enforced against you in court. You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, which interest is payable both after and before any judgment of the court and continues to accrue.
All disputes arising of this contract shall be subject to the jurisdiction of England & Wales.